Prescriptions

For your repeat medication please call the HUB services on 01656 311010 Monday to Friday from 9am AM until 4 PM apart from Bank holidays  (Pontycymmer patients only),by email or via the Healthera app (Bettws and Llangeinor patients only).  We will not take orders at Surgery over the phone.

• You can request your prescription by email. Please include your name, address, date a birth and a list of the medication and strength you require. The email addresses to order prescriptions are:
  • pontycymmer.prescriptions@wales.nhs.uk 
  • bettws.dispensary@wales.nhs.uk 
  • llangeinor.dispensary@wales.nhs.uk 

• Our Healthera App - patients registered at Bettws and Llangeinor who order their medication to be dispensed at our dispensaries, can do so on an app called HEALTHERA. You can download this free app - it is really easy to use. You will be kept updated on the status of your order and informed when it is ready to collect. Download it and try it now here

• Handing in (or posting) your repeat prescription slip to the surgery you would like to collect your prescription from. If you have lost your repeat prescription slip, please write clearly the names of the tablets you require on a piece of paper. Please include the strength of the medication, and your name, address and Date of birth.

• Via the NHS APP 

• We require at least 72 hours notice for repeat prescriptions.

• Prescriptions ordered from Pontycymmer, will be sent directly to the local pharmacy. If you have not already nominated a pharmacy, please contact us to do so.

• Prescriptions ordered from Bettws or Llangeinor will be dispensed in our dispensaries, and can be collected directly.

• If you would like us to post your prescription to you, please send a stamped addressed envelope.