About Us
Cwm Garw Practice is a General Partnership of 5 Doctors:
Dr Fiona Porter MBBCh DFFP
Dr Nick Williams MBBCh
Dr Katy Painter MBBCH (Hons), MRCGP, DFSRH, DRCOG
Dr Elisabeth Thomas MBBCH, MRCGP, DRCOG
Dr Rebecca Robinson MBBCh, BSc (Hons.), BN (Hons.), MRCGP, DFRSH
Practice Leaflet
Zero Tolerance
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Aggressive behaviour, physical or verbal abuse will not be tolerated at the practice.
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This policy is applicable to your behaviour on and off our property when relating to any member of our team.
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We operate a ZERO TOLERANCE policy.
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You will be asked to leave the premises immediately, and if you fail to do so, we will CALL THE POLICE.
- Patients showing aggression and violence will be off-listed from the practice and referred to the violent patient scheme.
GP Access Standards for Patients in Wales
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.
These standards are set out below
- Have a telephone system with a recording function for incoming and outgoing lines, that stacks calls and allows for the analysis of call data.
- Have a telephone introduction message recorded bilingually in Welsh and English that, in total, lasts no longer than 2 minutes.
- Ensure that patients and care homes can order repeatable prescriptions digitally.
- During core hours, ensure that patients can digitally request a non-urgent appointment or a call back, and that the necessary governance arrangements are in place for this process.
- Publicise information via the practice’s online resource on the access requirements in this paragraph and how patients can access the contractor’s services and request an urgent, routine, or advanced consultation.
- Offer a same-day consultation for children under 16 with acute presentations and for patients clinically triaged as requiring an urgent assessment.
- Offer pre-bookable appointments during core hours.
- Actively signpost patients to appropriate services available from the contractor’s cluster, provided or commissioned by the Local Health Board, or available locally or nationally.